Solutions for AAMail Cannot Send Mails

First, please make sure the mail cannot be sent to LAN or Internet.

Cannot Send Mail to Internal Mail Account

1) Check whether the recipient's account is correct or not.

2) In AAMail main interface, please check the "Mail sending". If there are many mails waiting to be sent, then it may delay the mails which are in the end of the list. And you need to clear the sendings, otherwise the server may be crashed. For details, please refer to "Clear Sendings".

3) Please check whether AAMail mail server is operating normally or not (For details, please refer to "How to Check Whether AAMail is Running Normally").

4) The reasons for anti-virus software.

5) The reasons for the firewall (For details, please refer to "Enable AAMail Mail Server in Firewall").

6) Access databases. If you are using Access database, and the account number is more than 50, then the mails may not be sent or be delayed for a long time. Solution: In AAMail main interface, on the "Tool" menu, click "Compact database". In the pop up dialog box, click the "Yes" button to compact the database. This is a temporary solution. If the account number is more than 50, please install the SQL Server database. For details, please refer to "AAMail Database".

Cannot Send Mail to Internet

1) Check whether the recipient's account is correct or not.

2) In AAMail main interface, please check the "Mail sending". If there are many mails waiting to be sent, then it may delay the mails which are in the end of the list. And you need to clear the sendings, otherwise the server may be crashed. For details, please refer to "Clear Sendings".

3) Please check whether AAMail mail server is operating normally or not.

4) The reasons for anti-virus software.

5) The reasons for the firewall.

6) The reasons for the router (For details, please refer to "Enable AAMail Mail Server in Router").

7) The other party has listed your mailbox (or IP) in the blacklist (Normally, in the bounce, it will describe this issue. Solution: Contact the other party, and let them put your mailbox (or IP) in the white list).

8) Your IP (or mail domain) was listed in the RBL, and the recipient has applied the RBL blacklist, which makes your sendings be rejected by the recipient (For details about checking whether your IP is listed in the RBL organization, please refer to point 6 of "AAMail Diagnose Function". For details about remove your IP from the RBL blacklist, please refer to "Solutions for IP Address Being Listed in RBL").

9) Access databases. If you are using Access database, and the account number is more than 50, then the mails may not be sent or be delayed for a long time. Solution: In AAMail main interface, on the "Tool" menu, click "Compact database". In the pop up dialog box, click the "Yes" button to compact the database. This is a temporary solution. If the account number is more than 50, please install the SQL Server database.